Are you and your employees wondering how to manage customers who are non-compliant with NYS and Tompkins County Public Health requirements for mask wearing, social distancing, and Covid symptoms? Are you curious what you should do if a customer becomes irate or creates unsafe conditions?
On June 18, Mike Ellis and the team at Family & Children’s Service are experienced trainers with de-escalation techniques and tools for frontline workers. This session was hosted by the Downtown Ithaca Alliance, City of Ithaca, and Tompkins Chamber.